Terms & Conditions

Last updated 14 August 2026

Introduction

Welcome to WePicks. By using our logistics and transportation services, you agree to abide by the terms and conditions set out below. Please read them carefully, as they govern your use of our services.

Shipment terms

• Packaging. Customers must ensure that goods are appropriately packaged to prevent damage in transit.
• Documentation. Accurate and complete shipping documentation must be provided by the customer.
• Prohibited items. Transportation of hazardous, illegal or restricted goods is strictly prohibited.

Liability and insurance

• Limited liability. WePicks is not liable for loss or damage caused by events beyond our control, such as natural disasters, strikes or acts of terrorism.
• Insurance. Customers are responsible for securing insurance cover for their goods unless explicitly agreed otherwise.
• Claims. All claims for loss or damage must be submitted in writing within 14 days of delivery.

Cancellation and changes

• Cancellations. Cancellations must be made in writing and may be subject to cancellation fees.
• Changes to a booking. Any modification to a booking must be approved in writing and may incur additional charges.

Rates and billing

• Chargeable weight. Shipments are billed on the greater of actual weight and volumetric weight. Any estimate shown before booking is an estimate, not a quote.
• Cash on delivery. COD remittance is settled on the cycle agreed in your account, and a COD collection fee applies per shipment.
• Undelivered shipments. A shipment that cannot be delivered and is returned to the sender attracts a return charge in addition to the forward charge.

Contact

For any question about these terms, write to support@wepicks.in and our team will come back to you. You can also raise a query against a specific shipment from the tracking page.